Posts Tagged ‘Total Customer Experience’

You Can’t Lose When You Commit to Customers

I recently attended the Technology Services World (TSW) 2014 Service Transformation conference in Las Vegas, where I had the opportunity to meet with IT industry peers to share insights and knowledge. I’m happy to report that EMC was recognized for its continued dedication to its Total Customer Experience (TCE) program at the event, winning the Innovation in Customer Commitment award for the second consecutive year from the Technology Services Industry Association (TSIA).

EMC was also recognized for the third time as a customer experience leader and received the prestigious 2014 Customer Experience Excellence Award from Temkin Group.  This award recognizes EMC’s leadership in driving and measuring transformation in four key competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement and Customer Connectedness.

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