I recently attended the Technology Services World (TSW) 2014 Service Transformation conference in Las Vegas, where I had the opportunity to meet with IT industry peers to share insights and knowledge. I’m happy to report that EMC was recognized for its continued dedication to its Total Customer Experience (TCE) program at the event, winning the Innovation in Customer Commitment award for the second consecutive year from the Technology Services Industry Association (TSIA).
EMC was also recognized for the third time as a customer experience leader and received the prestigious 2014 Customer Experience Excellence Award from Temkin Group. This award recognizes EMC’s leadership in driving and measuring transformation in four key competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement and Customer Connectedness.
Only 43% of business leaders consider IT integral to the business. Why is this the case? Bottomline – reducing costs is just not enough. Business leaders not only want greater agility, but they also want to have greater control to use technology to solve their business challenges. They want to build new applications. They want to analyze data. They want a faster way to consume IT services.
EMC and VMware have made great strides in their “Journey to the Cloud” IT transformation framework. This framework has provided a blueprint for IT organizations that saw the benefits of commodity public clouds and wanted that value for business applications.
The first two phases of the framework (Consolidate, Virtualize Mission-Critical Applications) helped move IT organizations from 25% to 60%+ virtualized, significantly reducing costs for both infrastructure and application licensing. It laid the foundation for integrated IT organizations by enabling converged infrastructure and multiple points of automation.
Now more than ever, it’s time to deliver on the Journey to Hybrid Cloud. It’s time to bring the power of automated, on-demand, self-service capabilities within IT’s grasp and begin to accelerate the business.
For companies doing business online, client experience is critical. In fact, industry studies have shown that if the online experience is not optimal in performance and usability, the outcome is dissatisfied clients.
As a Principal Architect for RegEd, a provider of professional licensing and compliance management solutions, I understand this all too well. As a company, we hold a substantial market share among the top 1,000 financial services firms, and we didn’t get there without delivering an outstanding client experience. This is where EMC enters the picture.
A mere five months ago, Lotus F1 Team and EMC embarked upon a partnership to create the IT backbone necessary to underpin the Team’s aspiration to challenge for the World Championship in 2015. Together we are completely overhauling our IT infrastructure. I am thrilled to report that the infrastructure was fully designed, tested and deployed in record time.
Working in pit-crew-like fashion with our friends at EMC, VMware and VCE we ensured that the solution being deployed not only meets our future needs, but is fully integrated with our legacy environment.
I’ve been involved in Formula 1 Racing since 2010. There’s nothing more exhilarating that the start of a Grand Prix… the revving of engines, the strategy and science behind each race, the necessity for precision, the flawless choreography of today’s modern pit stop and, of course, the sleek elegance and aerodynamics of the cars’ bodywork. Formula 1 is about precision, speed, efficiency, and leaving absolutely no room for error.
In 2014, the sport is undergoing the most disruptive rule changes in its history. New mandates include smaller engines—a move from V-8 engines to “greener” 1.6-liter turbocharged V6 engines. In other words, Lotus F1 Team needs to redesign everything to be smaller and more efficient—yet equally powerful. These rules require we leverage every single bit of intelligence we have in order to identify and uncover new opportunities for design breakthroughs.
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