For companies doing business online, client experience is critical. In fact, industry studies have shown that if the online experience is not optimal in performance and usability, the outcome is dissatisfied clients.
As a Principal Architect for RegEd, a provider of professional licensing and compliance management solutions, I understand this all too well. As a company, we hold a substantial market share among the top 1,000 financial services firms, and we didn’t get there without delivering an outstanding client experience. This is where EMC enters the picture.