Posts Tagged ‘business process management’

EMC a Leader in Gartner Enterprise Content Management (ECM) Magic Quadrant…and More

Rohit Ghai

President, Enterprise Content Division at Dell EMC

Vince Lombardi, widely considered the greatest American football coach of all time, said, “Leaders are made; they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.”

This rang true as I was looking back at the 2015 analyst firm reporting season for the Enterprise Content Management (ECM) market, which has reached its culmination with the recent release of the Gartner Magic Quadrant for Enterprise Content Management. Gartner has once again placed EMC in the Leader quadrant of its report.

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EMC receives “Excellent” rating in Gartner for Case Management Frameworks Research

Rohit Ghai

President, Enterprise Content Division at Dell EMC

The nature of work is changing from predictable processes to information-intensive processes and decision-making.  Organizations across various industries are redefining their work as “case-oriented” rather than transactional, according to Gartner. In turn, case management is moving beyond traditional enterprise content management and business process management. It can include document capture, process automation, collaboration, and analytics.

Today, I am delighted to share that Gartner, Inc. has once again rated EMC with an “Excellent” in its recently published Critical Capabilities for Case Management Report. Gartner evaluated 11 vendors of Case Management Frameworks (CMFs) across four use cases: investigative, service request, incident management, and process to decision.

Case management solutions treat a “case” as the primary aspect of work to be managed to a successful outcome; workflow is secondary. Cases do not progress serially nor predictably. There are multiple dependent workflows and associated object types, such as data, content, people, machines and policies. These interdependent relationships are the key architectural challenge.” – Gartner, Inc.

For years, Documentum xCP has enabled organizations across various industries to rapidly build and deploy solutions that automate information intensive business processes to drive better decision making. It’s about faster time to market by building, deploying and managing case management and other process and content applications through composition rather than time-consuming custom coding.

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South Africa Department of Transport Takes the Fast Track to Effective Transportation with EMC

Nonhlanhla Nyathikazi

Director of Business Systems at South Africa Department of Transportation

One of the most important components of a healthy economy is a strong and efficient transportation infrastructure – one that stimulates innovation while promoting reliability, safety and affordability.  At the Department of Transport South Africa, we are considered the “heartbeat” of economic growth and social development. Like other government bodies, our goal is to ensure transparency, accessibility, and accountability across all operations. Efficient technology is crucial to keeping the “heartbeat” pumping, and that’s why we found EMC Documentum to be a natural solution to our data management challenges.

Breaking Down Siloes and Driving Transparency

With five branches and 12 independent agencies, our Department supports various processes from responding to constituent inquiries and processing license applications, to submitting and responding to Parliament and Cabinet inquiries. While we followed a case management pattern of work, over time each agency developed and implemented its own processes and retention policies, which resulted in slow workflows, undocumented processes, and unacceptable service levels. More critical was the amount of manual processing and struggle to comply with government regulations for standardized file systems and timely access to non-classified government information.

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EMC Documentum Steps Outside the ECM Box, Named Leader by Ovum

Rohit Ghai

President, Enterprise Content Division at Dell EMC

Not all Enterprise Content Management (ECM) solutions are created equally. Despite the commoditization in the ECM market today, there are still several important differentiators that distinguish leading, enterprise-grade ECM platforms from point solutions.  At EMC we deeply value and focus on these differentiators, so we’re excited to announce that EMC has been recognized as a leader in the biannual “Ovum Decision Matrix: Selecting and Enterprise Content Management Solution” report for our Documentum suite. Leaders – as defined by Ovum, are those ECM platform vendors worthy of a place on most technology-selection shortlists, as well as those who have an established commanding market position with a product widely accepted as best of breed.

OVUM Quotev2

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Forrester Research Names EMC Documentum a Leader in Enterprise Content Management

Rohit Ghai

President, Enterprise Content Division at Dell EMC

One thing is certain … information has not only retained its status as among an organization’s most valuable assets, but is actually gaining ground.  Effectively managing it becomes even more critical. And today, we couldn’t be happier that EMC has remained a leader in Enterprise Content Management (ECM) in the recently published report: “The Forrester Wave™: Enterprise Content Management, Q3, 2013”. EMC continues to be among the short list of companies to lead the pack across all Enterprise Content Management (ECM) technologies for its Documentum product suite.

Forrester evaluated 13 ECM vendors against 48 criteria across the following three key areas: current offering, strategy, and market presence. EMC scored the highest among any vendor in the current offering category for overall and business content capabilities and was among the leaders cited for their ability to address the wide range of technologies encompassing the content spectrum.

Forrester Wave Quote

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