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EMC Modernizes the Customer Service Experience – Introducing MyService360

Today at EMC, we are taking a huge step forward in modernizing service and support for today’s modern data center. We are excited to announce MyService360, a personalized online service dashboard available to all of our customers. Customers are demanding more proactive, predictive, and solutions-oriented experiences, and EMC has redoubled its efforts on capabilities that will meet that demand.

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You Can’t Lose When You Commit to Customers

I recently attended the Technology Services World (TSW) 2014 Service Transformation conference in Las Vegas, where I had the opportunity to meet with IT industry peers to share insights and knowledge. I’m happy to report that EMC was recognized for its continued dedication to its Total Customer Experience (TCE) program at the event, winning the Innovation in Customer Commitment award for the second consecutive year from the Technology Services Industry Association (TSIA).

EMC was also recognized for the third time as a customer experience leader and received the prestigious 2014 Customer Experience Excellence Award from Temkin Group.  This award recognizes EMC’s leadership in driving and measuring transformation in four key competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement and Customer Connectedness.

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Twelve Years and Counting: EMC Continues to STAR in Service Excellence Spotlight

Here on Pulse, our readers are used to hearing about the latest EMC technology and how it helps our customers in their IT transformation efforts. With EMC’s services, we can help deliver the full power of EMC’s product portfolio.

Speaking of those services, EMC recently earned two STAR Awards from the Technology Services Industry Association (TSIA) in the categories of Innovation in Customer Commitment and Innovation in Leveraging Technology for Service Excellence at the Technology Services World (TSW) conference. With 23 STAR Awards on the shelves across all service disciplines in the last 12 years, EMC joins Cisco as the only two technology companies to earn the prestigious TSIA Hall of Fame Lifetime Achievement Award four times. Because the STAR Award applications are judged by fellow technology services peers, winning means recognition as the best in the industry by those that live it each and every day.

TSIA_Timeline_Infographic

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