I recently attended the Technology Services World (TSW) 2014 Service Transformation conference in Las Vegas, where I had the opportunity to meet with IT industry peers to share insights and knowledge. I’m happy to report that EMC was recognized for its continued dedication to its Total Customer Experience (TCE) program at the event, winning the Innovation in Customer Commitment award for the second consecutive year from the Technology Services Industry Association (TSIA).
EMC was also recognized for the third time as a customer experience leader and received the prestigious 2014 Customer Experience Excellence Award from Temkin Group. This award recognizes EMC’s leadership in driving and measuring transformation in four key competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement and Customer Connectedness.
Vendor management is a critical factor for successful outsourcing, yet many organizations do not currently have adequate tools and processes to manage their vendor portfolios. It is this issue specifically that leads to mistrust amongst third party relationships. As seen with many recent cyber-attacks, third parties are increasingly a vector of attack organizations must address.
What if you could eliminate the risk of surprises cropping up in your third party relationships? What if you could more effectively prioritize resources to manage third parties, recapturing time and resources to devote to more important things? This is exactly what the RSA Archer Third Party Risk and Performance Management solution is all about.
EMC’s XtremIO all-flash array has had a blockbuster year by all measures. While celebrating the fact that the XtremIO product line not only leads the industry in revenue and market share, it also is the fastest-growing storage array in EMC history. XtremIO array sales rocketed to a $500 million annualized demand run-rate in its first three complete quarters, with about 30% of systems being sold to net-new EMC customers. Why? XtremIO all-flash arrays deliver transformational simplicity, acceleration, consolidation, and agility for databases, analytics, business applications, private/hybrid cloud, and VDI.
RMS develops large, complex catastrophe models to help the insurance and financial industries understand risk and prepare for the financial impact of catastrophes. Working with highly detailed models and tons of data in regulated industries, our cloud strategy is crucial.
Four years ago we began a transitional journey to move our traditional on-premise based software offering to a cloud-based SaaS solution to one of the biggest cloud service providers. It proved to be a great virtual runway for us. We saw some important quick wins in the public cloud—the major decrease in development time being a good example. But it didn’t take long before the limitations of the public cloud came to the forefront.
EMC is paving the way to the 3rd Platform of computing by focusing on the growing momentum in the OpenStack market. Recently IDC projected that by 2020, 3rd platform applications will be driving nearly 100% of IT growth, with many new workloads running on and leveraging Open Source technologies. As a result, we are seeing tremendous growth in OpenStack occurring in the Private and Hybrid Cloud spaces. There are several reasons for this including tangible customer benefits like flexibility, modularity, and reduced costs – all backed by a broad community.
EMC is committed to helping customers with their OpenStack deployments and is increasing investments in OpenStack through two exciting new offerings – an OpenStack Reference Architecture Program and an EMC Enterprise Hybrid Cloud OpenStack® Edition.