The nature of work is changing from predictable processes to information-intensive processes and decision-making. Organizations across various industries are redefining their work as “case-oriented” rather than transactional, according to Gartner. In turn, case management is moving beyond traditional enterprise content management and business process management. It can include document capture, process automation, collaboration, and analytics.
Today, I am delighted to share that Gartner, Inc. has once again rated EMC with an “Excellent” in its recently published Critical Capabilities for Case Management Report. Gartner evaluated 11 vendors of Case Management Frameworks (CMFs) across four use cases: investigative, service request, incident management, and process to decision.
“Case management solutions treat a “case” as the primary aspect of work to be managed to a successful outcome; workflow is secondary. Cases do not progress serially nor predictably. There are multiple dependent workflows and associated object types, such as data, content, people, machines and policies. These interdependent relationships are the key architectural challenge.” – Gartner, Inc.
For years, Documentum xCP has enabled organizations across various industries to rapidly build and deploy solutions that automate information intensive business processes to drive better decision making. It’s about faster time to market by building, deploying and managing case management and other process and content applications through composition rather than time-consuming custom coding.